Good at following up and keeping a tight hand on all parties

Caroline was on the ball and exceptionally good at following up and keeping a tight hand on all parties and the chain of events. Made the transaction much easier and was much appreciated! Very good at what she does.

Listened and understood our goals

As an overseas investor, despite the distance, I am still looking for that human touch to the transactions. In Neelam and Sharon I got that and more. Neelam listened and understood my goals and helped and continues to help along the journey. I am glad with the Gladfish package, right from the online investor resources to how they interact with me. I am well set for a long-term relationship.

Really happy with the service.

My intercom was not working and Holly worked tirelessly to get the relevant people/company to get it fixed. There was a very VERY long email trail us being passed from one person to another but eventually, Holly ensured the correct people for the job were finally contacted and set up the appointment immediately. Really really happy with the service.

Very impressed by her dedication and professionalism

Holly did a great job resolving the water damage to my flat from the property above. She was still liaising with me and the other agent's contractor on Friday evening at 8pm! Very impressed by her dedication and professionalism.

Extremely reliable and forward-thinking

It has been a pleasure to have Helen manage a couple of our properties. She is extremely reliable and forward-thinking, meticulous, an excellent communicator and very prompt in replying/acknowledging/actioning her emails. When I needed to discuss an issue over the phone with Helen, she was friendly, approachable, understanding and methodical in her work.

I wish I have Helen managing all our properties!

I can rely on

I have been working with Gladfish for years now, and I have to say, I have never looked back. I would recommend them to anyone, from first-time investors to seasoned investment professionals. I started off as a very nervous first-time buyer back in 2012, and over the last few years, their property consultant has helped me develop my confidence and knowledge in property investment by being a huge support. They are friendly, professional and approachable, but most importantly, passionate about what they do which is what I believe distinguishes Gladfish from other companies. Property Consultants always have time for their clients, on occasions, I have been known to call them up at 10 pm at night with questions about an upcoming property purchase! The whole of the Gladfish team seem client-focused, and they are also extremely well connected. From the day you become a client, all the hassles of property purchasing/investment get taken off your plate (if that’s what you want) and it just makes everything so much less stressful. I’m so glad to know I have a company I can rely on to buy my properties off for life.

Available to advise

I have mainly dealt with Ryan over the past few years and he has been fantastic in helping me build a portfolio. Lovely to have someone so professional and available to advise on these matters, when you are so short on free time.

Highly efficient and responsive

Caroline has provided very valuable assistance throughout our transaction which has helped to make the process efficient and easy to navigate, she is always responsive and proactive as well as friendly.